Shipping policy

SHIPPING AND DELIVERY POLICY

Last Updated: 17 June 2026

At YouLove, we strive to ensure that your order reaches you safely and in a timely manner. This Shipping and Delivery Policy outlines how orders placed through www.youlovecandy.com are processed, shipped and delivered.

By placing an order on our Website, you agree to the terms set out in this Policy.

  1. Order Processing

All orders are subject to acceptance and availability.

Orders are generally processed and dispatched within 48 hours of order confirmation. Orders placed on weekends, public holidays or during promotional periods may require additional processing time.

While we make every effort to dispatch orders promptly, processing times may vary depending on order volumes, operational requirements and product availability.

  1. Shipping Locations

YouLove will ship products across India. We reserve the right to limit, refuse or discontinue delivery services to certain locations at our discretion.

  1. Delivery Timelines

Once dispatched, orders are generally delivered within 3 to 7 business days depending on the destination and serviceability of the delivery location.

Delivery timelines displayed on the Website are estimates only and should not be considered guaranteed delivery commitments.

Delivery times may vary due to factors including courier operations, weather conditions, public holidays, regional restrictions, transportation disruptions and other circumstances beyond our reasonable control.

  1. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, YouLove may offer free shipping promotions or other shipping related offers. Such promotions may be modified or withdrawn without prior notice.

  1. Order Tracking

Once an order has been dispatched, customers may receive shipping confirmation and tracking details through email, SMS, WhatsApp or other communication channels, where available.

Tracking updates are dependent upon information provided by the logistics partner and may not always be updated in real time.

  1. Delivery Attempts

Our delivery partners may attempt delivery multiple times depending on their policies and operational procedures.

Customers are requested to ensure that someone is available to receive the shipment at the delivery address provided.

Failure to accept delivery after repeated attempts may result in the shipment being returned, cancelled or disposed of in accordance with courier policies.

  1. Customer Responsibilities

Customers are responsible for ensuring that all information provided at the time of placing an order is accurate and complete, including:

• Recipient name
• Delivery address
• Contact number
• Postal code

YouLove shall not be responsible for delays, failed deliveries or additional charges arising from inaccurate or incomplete information provided by the customer.

  1. Delayed Deliveries

While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur.

Such delays may arise due to adverse weather conditions, transportation disruptions, public holidays, regional restrictions, operational issues, force majeure events or other circumstances beyond our control.

In such situations, we will make reasonable efforts to keep customers informed and assist with order tracking where possible.


  1. Damaged Shipments

Customers are encouraged to inspect the package upon delivery.

If a shipment appears damaged, tampered with or otherwise compromised, customers should contact us within 48 hours of delivery and provide photographs of the package and products received.

Requests will be reviewed in accordance with our Return, Refund and Cancellation Policy.

  1. Incorrect Delivery Information

If an order cannot be delivered due to an incorrect address, incomplete information or customer unavailability, additional shipping charges may apply for reshipment where applicable.

Refunds for such orders shall be subject to review and may be reduced by shipping and handling costs already incurred.

  1. Force Majeure

YouLove shall not be liable for delays, interruptions or failures in delivery arising from circumstances beyond our reasonable control, including natural disasters, floods, fires, pandemics, labour disputes, governmental actions, transportation disruptions, internet outages or other unforeseen events.

  1. Changes to This Policy

We reserve the right to modify or update this Shipping and Delivery Policy at any time. Any changes will become effective upon publication on the Website.

  1. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Zuprosh Ventures Pvt Ltd

Email: sidhant@brandsjar.com

Phone: +91 9769073083

Address: A 1202, Marvel Citrine, Near Nirmala Convent School, Pune, Maharashtra 411014, India